SHIPPPING 

All orders are sent via courier services.

Delivery within Metro Areas may take up to 3 to 5 Business days (Please note : Covid 19 may have impacted of timeframes ). Regional areas can take up to 10 business days

If you’re not home to receive your parcel and the driver feels it’s not safe to leave, a calling card will be left and you can contact the courier direct to arrange the re-delivery of your parcel.

All items are posted with 24-48 hours of the order being received .Our couriers will attempt to deliver to the address nominated by you and may leave the order in a safe place.

Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed outside Covid-19 framework.

PLEASE NOTE: We will not in any circumstance deliver goods to a post office box.

If a package is returned to us marked undeliverable, we will contact you to organize re-delivery at your own cost. If you do not respond, you will be refunded the original purchase price but not the shipping charges.

Please note that we take great care in packaging and items rarely arrive damaged. But if any of your items do arrive damaged please contact us within 2 days of receiving your order and we will (at our discretion) either refund your purchase price or send you replacement items.  We ask that you take a quick picture of the damaged item and email to us at info@luxelighting.com.au This way we can make every effort to prevent it happening again.

RETURNS

If your product is faulty please let us know and we will arrange a replacement, however, we do not offer returns for change of mind. So, please make sure you have checked the item details fully or contact us to clarify any questions that you have  prior to purchase.

We may require  require photograph/s indicating the damage to the item/s, as well as a brief email describing damage to the product, including any other relevant information including packaging material.

If you’re not happy with your purchase you may return the item at your own cost within 3 days of receiving your order and we will issue you a store credit. Returned items must be in its original packaging and in original condition in order to receive a store credit. If you would like to return your items, please email us prior to returning at info@luxelighting.com.

Returned items must be in its original packaging and in original condition in order to receive a store credit. If you would like to return your items, please email us prior to returning at info@luxelighting.com.au

PLEASE NOTE: no exchanges or returns are offered for sale items.

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.